Chris Lloyd
Professional Summary
Product Implementation Engineer with a business-first approach to technical problem-solving. Known for translating complex technical concepts into actionable solutions that stakeholders actually understand and use. Spent years helping enterprise customers troubleshoot integration challenges, building documentation that people read instead of ignoring, and identifying critical issues before they impact revenue. Currently exploring the intersection of AI and business automation while seeking opportunities to make a tangible impact on product implementation and customer success.
Core Competencies
- Problem-Solving & Troubleshooting - Solve problems systematically, whether technical, operational, or customer-facing - by understanding the gap between current and desired state
- Cross-Functional Communication - Bridge the gap between engineering, sales, product, and customers by speaking everyone's language
- Documentation & Enablement - Build comprehensive documentation that's structured for both human understanding and AI-assisted search, serving internal operations and external implementation needs
- Business & Product Thinking - Understand what problems technology should solve and why, not just how to implement it
- Technical Depth - Modern web stack (React, Next.js, Node.js), APIs, QA automation, AI/LLM integration, system architecture
- Rapid Learning - Master new technologies and business domains quickly through hands-on experimentation and pattern recognition
Professional Experience
Product Implementation Engineer
Trulioo | Vancouver, BC (Remote)
January 2022 - November 2024
Served as the technical translator between engineering and customers for a business verification platform, focusing on solving integration challenges that blocked revenue and adoption.
Customer Success & Technical Support
- Became the go-to expert for business verification integrations, translating technical API details into language that made sense for non-technical stakeholders
- Proactively identified and escalated critical bugs costing customers time or money, distinguishing between cosmetic issues and business-critical problems
- Stepped in when high-value customers hit integration roadblocks that couldn't be resolved through standard documentation
- Filtered and translated vague customer bug reports into specific, actionable engineering tickets with clear reproduction steps
Documentation & Enablement
- Created practical documentation that customers actually used instead of marketing materials that collected digital dust
- Built Postman test suites that demystified API functionality for non-developers and helped sales close deals by showing real working examples
- Prepared comprehensive documentation and training ahead of feature releases by learning upcoming functionality before general availability
Technical Stack: Postman, Jira, Confluence, Curl, JavaScript
Frontend Web Developer (Self-Employed)
Elevate eCommerce Inc | Langley, BC (Hybrid)
July 2020 - January 2022
Built custom Shopify stores tailored to specific business needs and workflows.
Custom Development & Problem-Solving
- Built Shopify stores from scratch or rescued underperforming themes, tailoring solutions to actual business workflows
- Integrated complex third-party services without breaking existing functionality
- Set up analytics and conversion tracking that provided actionable insights
- Built reusable component libraries to streamline development across multiple client projects
Client Enablement & Support
- Trained non-technical business owners to manage and update their stores without ongoing developer help
- Migrated businesses from legacy e-commerce platforms to Shopify while preserving data and functionality
Technical Stack: JavaScript, React, Next.js, Vue, Shopify/Liquid, Node, HTML/CSS/SCSS, Tailwind
Full Stack Developer (Contract)
Blue Mountain Studio | Coquitlam, BC (Remote)
2017 - June 2020
Built websites and applications for clients across various industries.
Product Development & Delivery
- Gathered requirements directly from clients to understand project needs and constraints
- Turned feature requests into concrete deliverables with realistic timelines
- Developed a complete MVP for a startup including user-facing app, admin dashboard, and backend API
- Identified and resolved performance bottlenecks in existing websites
- Managed projects from requirements gathering through deployment and maintenance
Technical Stack: Vue, Node, Express, MongoDB, WordPress, WooCommerce, Shopify, JavaScript, PHP, HTML/CSS/SCSS, Tailwind
Senior QA Engineer
Beanstream (Acquired by Bambora) | Victoria, BC
March 2012 - July 2016
Managed releases and quality assurance for a payment processing platform.
Release Management & Quality
- Made release decisions about feature inclusion and postponements based on quality thresholds
- Communicated release status to technical and business stakeholders
- Collaborated with developers to resolve critical issues before release
- Built automated testing infrastructure to catch issues early
Process Improvement
- Created time estimates for product planning
- Improved CI/CD pipeline processes
- Wrote testable acceptance criteria from requirements
Technical Stack: Selenium, SoapUI, Groovy Script, Python, JavaScript, Java, Jenkins, Git
Technical Support Specialist
Beanstream | Victoria, BC
December 2009 - March 2012
Provided technical support to merchants using the payment processing platform.
Customer Problem-Solving
- Troubleshot technical issues and explained solutions clearly to non-technical users
- Built internal tools that reduced resolution time for common issues by 50%
- Created documentation that helped clients resolve problems independently
- Identified recurring support patterns and recommended product improvements
- Assisted merchants with PCI compliance requirements
Technical Stack: PHP, MySQL, JavaScript, jQuery, HTML/CSS, VBScript
Recent Projects & Continuous Learning
AI Integration & Development (2024 - Present)
Spent significant time understanding AI capabilities and limitations through hands-on experimentation, focusing on practical business applications rather than hype.
- Explored local language models and data residency implications for enterprise adoption, anticipating business concerns around data sovereignty
- Built development workflows using Claude Code with custom configurations to accelerate MVP development while maintaining code quality
- Established rigorous code review practices for AI-generated code, looking for security issues, hard-coded values, performance bottlenecks, and PII handling
- Co-founded Vizzi Voice, an AI voice agent startup for small-to-medium businesses, handling voice and SMS interactions for appointment scheduling, customer service, and sales
Business Development & Entrepreneurship (2024)
Developed a comprehensive business plan for health focused cafe, including financial projections, supplier negotiations, menu development with cost breakdowns, and secured financing from Futurepreneur before market conditions shifted.
Key learnings: Financial modeling, business incorporation, supplier negotiation, product pricing and margins, marketing and sales, knowing when to walk away from sunk costs when fundamentals change.
Education & Skills
Technical Skills
Business Skills
Approach
References available upon request